Terms of Service

Last Updated January 20, 2026

IMPORTANT NOTICE

BY CREATING AN ACCOUNT OR USING THE PRINTSYDE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE PLATFORM.

1. DEFINITIONS

1.1 Platform Entities

Platform means the Printsyde website printsyde.com, mobile applications, and all related services.

Printsyde, we, us, or our means OneF Holdings Limited , registered office Suite C, Level 7, World Trust Tower,

50 Stanley Street, Central, Hong Kong and Printsyde LLC Wyoming, registered office 2232 Dell Range Blvd, Cheyenne, Wyoming 82009, United States, collectively.

1.2 Users

User, you, or your means any person or entity accessing the Platform.

Seller, Artist, or Designer means any individual or entity uploading designs or digital content for sale.

Customer or Buyer means any person purchasing Products.

1.3 Products

Physical Products means print-on-demand custom-manufactured items—apparel, home goods, accessories—featuring Seller designs.

Digital Products means instant-delivery downloadable files—graphics, templates, printables, PNG/SVG files.

Products means Physical and Digital Products collectively.

Content or Seller Content means all materials, designs, and files uploaded by Sellers.

1.4 Technical Terms

Account means a User's registered account.

Order means a Customer's confirmed purchase.

Fulfillment Partners means third-party manufacturers including Merchize Vietnam, ShineOn, Printify, and other production facilities.

Payment Processors means PayPal, Inc. and Stripe, Inc.

1.5 License Types

Digital Products Personal Use License means non-commercial use only.

1.6 Intellectual Property

Intellectual Property or IP means patents, copyrights, trademarks, trade secrets, and other proprietary rights.

2. ACCEPTANCE OF TERMS & AMENDMENTS

2.1 Agreement to Terms

By using the Platform, you agree to these Terms. You must be 18+ with legal capacity to contract. If you disagree, cease use immediately.

2.2 Modifications

Printsyde may modify these Terms at any time. Material changes require 30 days notice via email and Platform. Continued use after the effective date constitutes acceptance. Non-material changes are effective upon posting.

2.3 Additional Agreements

These Terms incorporate the Artist/Seller Agreement, Privacy Policy, and Copyright/DMCA Policy. In conflicts, these Terms control.

Third-party services: Payment Processors and Fulfillment Partners have separate terms between you and them. Printsyde is not a party to those agreements.

3. BUSINESS MODEL & MERCHANT-OF-RECORD STATUS

3.1 Printsyde's Role

Printsyde is the merchant-of-record for all transactions. When you purchase, you buy FROM Printsyde, not from Sellers. Your contract is with Printsyde.

Sellers license content TO Printsyde and earn commissions FROM Printsyde based on sales.

3.2 How It Works

Physical Products

Sellers upload designs
Printsyde displays products
Customers purchase from Printsyde
Fulfillment partners manufacture
Ships to customer
Sellers receive monthly commissions

Digital Products

Sellers upload files
Printsyde displays products
Customers purchase from Printsyde
Instant download delivery
Sellers receive monthly commissions

3.3 Services Provided

Technology platform and seller tools
Payment processing coordination via PayPal/Stripe
Manufacturing coordination (Physical Products)
Digital delivery infrastructure (Digital Products)
Customer service and dispute resolution
Marketing and traffic generation

4. ACCOUNT REGISTRATION & ELIGIBILITY

4.1 Requirements

Must be 18+ with legal capacity
Provide accurate information
One account per person/entity
Maintain account security
Notify customerservice@printsyde.com immediately of unauthorized access

4.2 Seller Payment Account

To receive commissions, Sellers must link a verified PayPal account. PayPal conducts identity verification and may require government ID, tax documents (W-9/W-8), and bank verification.

Sellers provide documents directly to PayPal, not to Printsyde. Printsyde receives only verification status (verified/not verified) via API. Printsyde does NOT collect government IDs, tax forms, bank account numbers, payment card numbers, or biometric data.

4.3 Account Termination

Users' right: Close account anytime via customerservice@printsyde.com. Pending orders are fulfilled; available commissions paid per Section 7.

Printsyde's right: Suspend/terminate for Terms violations, IP infringement, fraud, inactivity (12+ months), or at sole discretion.

Effect: Content removed. Commissions handled per circumstances (paid for voluntary closure; may be forfeited for violations). Indemnification obligations survive.

5. PHYSICAL PRODUCTS – TERMS & CONDITIONS

5.1 Product Nature and Manufacturing

Print-on-Demand: Custom-manufactured after order placement. Not pre-manufactured inventory. Cannot be returned for change of mind or wrong size selection.

Manufacturing Partners: Products manufactured through third-party facilities including Merchize Vietnam Co., Ltd. (Vietnam), ShineOn (United States), Printify (global network), and Chinese manufacturing facilities/suppliers. Manufacturers may change based on business needs.

Production Timeline:

Manufacturing: 3-7 business days
Total delivery: 7-15 business days (production + shipping)
Holiday/Peak Season: Christmas and peak periods may experience delays beyond standard estimates

5.2 Pricing and Payment

Currency: USD

Includes: Product cost, seller commission, platform fees

Excludes: Shipping, taxes, customs duties, currency conversion fees

Payment: Processed by PayPal and Stripe. Printsyde maintains merchant accounts with these processors.

5.3 Quality Standards

Acceptable Variations (NOT defects):

Color: ±5–10% from screen
Size: ±1–2 inches from chart
Print placement: ±0.5 inches

Defects qualifying for remedy:

Major print errors, fabric flaws
Wrong item/size/color
Shipping damage

5.4 Shipping

Locations:

USA: All 50 U.S. states including Hawaii/Alaska
Canada, UK, Australia

Timeframes:

Domestic: 7–15 business days
Hawaii/Alaska: Significantly longer
International: 10–25 business days

Costs:

First item: $5.95
Additional: $3.95 each
Free shipping: Orders $150+
International: Customer is importer of record and responsible for all customs duties, import taxes, VAT/GST, and brokerage fees. These are NOT included in retail price or shipping fees.

Lost or Damaged Shipments: Printsyde's responsibility

Track all shipments
Investigate lost packages with carrier
File insurance claims with carrier if applicable
Provide replacement or refund at no cost to Customer

Process: Report lost/damaged shipment to customerservice@printsyde.com within 30 days of expected delivery with Order number and tracking information. For damaged shipments: photos of damage. Printsyde investigates with carrier (2–5 business days).

Resolution: Replacement manufactured and shipped OR full refund. Customer's choice.

5.5 Returns & Refunds

30-day window from delivery.

Accepted:

Manufacturing defects (print flaws, fabric issues) with photos/videos.
Wrong item, size, or color shipped (Printsyde error).
Shipping damage (unusable item, photos within 48 hours of delivery).
Lost packages (carrier-confirmed).

Not Accepted:

Change of mind or no longer wanting the product.
Customer ordering errors (wrong size/color selected).
Subjective dissatisfaction without defect.
Normal POD variations (5–10% color, 1–2 inches sizing, 0.5 inch print placement).
Personalized/custom items (unless defective).
Used/washed items or missing packaging/tags.
Refused packages or returned to sender despite instructions (e.g., operations team emails to contact local delivery agent for pickup/rescheduling, but no action taken within 3-5 days—no refund, reshipment at customer cost).

Process: Email customerservice@printsyde.com with order #, photos/videos, description. Most cases require NO return shipment; free replacement or refund issued directly.

Refund timing: 5–10 business days to original payment method (longer for some processors).

5.6 Statutory Rights

UK Consumer Rights Act 2015: Rights cannot be excluded. Faulty, misdescribed, or unsatisfactory products entitle you to remedies under UK law.
Australia Consumer Law: Guarantees cannot be excluded. Major failures entitle you to replacement, refund, or compensation.

5.7 Refund Processing Issues

Standard timing: Refunds processed within 5–10 business days to original payment method after approval.

If refund not received after 10 business days:

· Check your Payment Processor account (PayPal or credit card—refunds sometimes post under different transaction names)
· Contact customerservice@printsyde.com with: Order number, refund approval date, payment method used, screenshot showing refund not received

Printsyde's obligations as merchant-of-record:

· Issue refund to Payment Processor immediately upon approval
· Verify refund was issued
· Contact Payment Processor to trace transaction
· Provide proof of refund submission with transaction ID
· Resolve within 3 business days of your inquiry

Important: Once Printsyde issues the refund to the Payment Processor, the remaining timing is controlled by the Payment Processor and your bank. However, Printsyde remains fully responsible to you as the customer for ensuring the refund reaches your payment method. If the refund is not received despite Printsyde's submission, Printsyde will work with the Payment Processor until resolution is achieved. Printsyde will provide documentation proving refund was sent.

Common causes of delays:

· Payment Processor processing queues during high-volume periods
· Bank holds on refund credits
· Closed or restricted Payment Processor accounts
· Credit card statement cycles may appear on next statement

6. DIGITAL PRODUCTS – TERMS & CONDITIONS

6.1 Product Nature

Digital files—graphics, templates, printables, PNG/SVG files—with instant delivery. No physical manufacturing or shipping.

6.2 License Grant

NOT Ownership: You receive a LICENSE to use content, NOT ownership. Seller retains copyright.

License types:

· Personal Use: Non-commercial only
· Commercial Use: Physical/digital products for sale, client work, business marketing

All licenses: Non-exclusive, non-transferable, perpetual subject to compliance.

6.3 Permitted & Prohibited Uses

Personal Use – Permitted:

Personal projects, home décor, gifts
Non-commercial social media
Educational use

Personal Use – NOT Permitted:

Commercial use, products for sale
Client work, business marketing

Commercial Use – Permitted:

Physical/digital products for sale incorporating design
Client work, business marketing, commercial advertising

Commercial Use – NOT Permitted:

Reselling original files
Creating extractable products
Sublicensing, competing products

All Licenses – NEVER:

Resell/redistribute original files
Claim ownership
Register as your trademark/copyright
Remove attribution/watermarks
Share login credentials/download links

6.4 Purchase & Delivery

Checkout:

1. Select product

2. Complete payment

3. Instant delivery

UK/EU REQUIRED CONSENT (unticked by default):

By clicking to download now, I acknowledge that I give up my right to cancel this purchase under UK/EU consumer laws.

Delivery/Download Access:

Primary: Email link sent immediately, active 72 hours
Backup: Account dashboard access, active 30 days from purchase
If email link expires: Login to account dashboard for fresh link
After 30 days: Contact customerservice@printsyde.com for one-time link extension (granted at Printsyde's discretion)
Format: ZIP archive

6.5 Digital Refund Policy – Subject to Statutory Rights

All sales final once download link is accessed, subject to statutory consumer rights detailed below.

Exceptions – Refunds for:

Corrupted files
Incorrect content
Technical delivery failures
Format mismatch

Not Refundable:

Change of mind
Compatibility issues (if software listed)
User error
Subjective dissatisfaction

Request: Within 30 days via customerservice@printsyde.com with screenshots/evidence.

6.6 Statutory Rights – Digital Products

UK Consumer Rights Act 2015: Rights remain. Faulty, misdescribed, or unfit digital content entitles you to remedies.

Australia Consumer Law: Guarantees cannot be excluded. Products with major failures are entitled to remedies.

6.7 Digital Product Download Issues

STEP 1: Check spam/junk folder for email with download link
STEP 2: Login to account dashboard → My Purchases → Click download
STEP 3: Try different browser (Chrome, Firefox, Safari)
STEP 4: Disable VPN or ad blockers temporarily
STEP 5: Check internet connection and retry

Still having issues after 10 minutes?

Email customerservice@printsyde.com with:

Order number
Screenshot of error message (if any)
Browser and device type

Response within 24 hours. Fresh download link provided. Technical support available.

7. PAYMENT PROCESSING & COMMISSION STRUCTURE

7.1 Customer Payment Processing

All customer payments processed by PayPal, Inc. and Stripe, Inc. Printsyde maintains merchant accounts with these processors.

Payment Processors handle:

Payment authorization, fraud detection
PCI-DSS compliance, cardholder data protection
Settlement to Printsyde's merchant accounts

Printsyde does NOT:

Process payments directly
Store complete card numbers
Access customer banking credentials
Transmit funds for others
Provide payment facilitator services

Payment Processor terms apply separately. Printsyde is not responsible for processor issues, interruptions, or failures.

Currency: USD. Currency conversion by Payment Processor or your bank. Conversion fees may apply.

7.2 Seller Commission Structure

Sellers receive commission payments FROM Printsyde based on sales. Commission is Printsyde's obligation to pay Sellers for licensing content, NOT a transfer of customer funds.

Commission rates: Set by Printsyde based on product type (Physical vs. Digital), seller history, category, compliance record. Displayed in Seller Dashboard. Subject to change with 30 days notice.

Payment: Monthly via PayPal to verified account. $25 USD minimum. Below minimum rolls over to next month.

7.3 Commission Adjustments

Commissions adjusted/reversed for:

Customer refunds: Commission reversed
Chargebacks: Commission reversed + chargeback fees ($15–$25 deducted)
Policy violations: Strike 2 → $25 surcharge for 90 days; Strike 3 → all commissions forfeited
Order cancellations: No commission earned
Fraud: All commissions forfeited
Indemnification costs: Automatic offset per Section 11

7.4 Taxes

Sellers responsible for all tax obligations. Printsyde does NOT withhold taxes, issue tax forms, or collect tax documentation. PayPal/Stripe issue 1099-K if applicable. Consult tax professional.

7.5 Transparency

Dashboard shows total earned, pending balance, available balance, payment history, transaction details. Detailed statements available via customerservice@printsyde.com.

8. SELLER OBLIGATIONS & CONDUCT

8.1 Content Requirements

Sellers warrant:

Own IP rights OR have valid license
No third-party infringement (copyright, trademark, publicity rights)
Compliance with laws and Platform policies
Accurate descriptions (Digital Products: Functional files matching specifications)

License to Printsyde:

Non-exclusive, worldwide, royalty-free, sublicensable license
Reproduce on Physical Products, distribute Digital Products
Display on Platform/marketing, create derivatives (resizing, positioning)
Sublicense to Fulfillment Partners

Duration: While Content active + 90 days after removal; permanently for orders placed before removal.

Not work-for-hire. Seller retains ownership.

8.2 Prohibited Content

Strictly prohibited:

IP violations: Copyright, trademark, patent infringement, counterfeits
Hate speech: Discrimination, hate groups, racial slurs
Adult content: Pornography, nudity, sexually explicit material
Illegal content: Violence, terrorism, self-harm, dangerous activities
Defamation/harassment: False statements, bullying, privacy violations
Regulated products: Weapons, tobacco, alcohol, drugs without authorization
Misleading content: False descriptions, fraud, phishing
Child exploitation: Zero tolerance, immediate termination, law enforcement report

8.3 Content Moderation

Printsyde may review, approve, reject, or remove Content anytime without notice. No obligation to pre-screen. Removal for violations, legal risk, complaints, or business reasons.

Appeal: 14 days via customerservice@printsyde.com with evidence. Printsyde's decision final.

8.4 Ongoing Obligations

Maintain accurate Account info
Monitor Content for compliance
Cooperate with investigations (48-hour response)
Notify Printsyde of third-party claims (24 hours)
Maintain documentation (3 years after removal)

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Printsyde's IP

Platform, logo, trademarks, software, design owned by Printsyde. Users have limited license to access Platform only. No copying, reverse engineering, scraping, or unauthorized use of Printsyde trademarks.

9.2 Seller Ownership

Sellers retain ownership of Content. Not work-for-hire. Not copyright transfer.

9.3 License from Seller

Per Section 8.1: Non-exclusive, worldwide, royalty-free license to use Content for manufacturing, distribution, display, marketing.

Duration: Active period + 90 days; orders placed before removal (permanent).

9.4 Customer User Content

Customer reviews, photos, testimonials: Non-exclusive, perpetual, irrevocable license to Printsyde for marketing and Platform use.

9.5 DMCA Policy

Full policy at printsyde.com/pages/dmca-policy. Designated agent: legal@printsyde.com, 2232 Dell Range Blvd, Cheyenne, WY 82009. See Section 10 for repeat infringer policy.

10. REPEAT INFRINGER POLICY & ENFORCEMENT

10.1 Purpose

Comply with DMCA 17 U.S.C. § 512(i), satisfy payment processor requirements, protect Printsyde from liability, enforce Seller indemnification.

10.2 Three-Strike System

Strike 1:

· Written warning with evidence
· Mandatory IP training (7 days)
· 7-day probation (manual review)
· Content removed
· NO commission impact

Strike 2 (within 12 months):

· 30-day Account suspension
· $25 commission surcharge for 90 days after reinstatement
· Payment delay pending investigation
· Content removed

Strike 3 (within 24 months):

· Permanent termination
· ALL commissions forfeited, pending scheduled payout
· Available Balance offset for costs
· Cost recovery if exceeds commissions
· New Accounts prohibited

Severe Violations (Immediate Termination):

· Major brand infringement, willful violations
· Pattern of abuse, child exploitation, fraud
· All commissions forfeited
· Legal action possible
· Law enforcement notification

10.3 What Constitutes Violation

Valid violations:

Valid DMCA notice
Confirmed trademark infringement
Publicity rights violation
Material policy violations
Repeat violations

NOT violations:

Incomplete DMCA notices
Unsubstantiated complaints
Successful counter-notices
Disputes resolved in Seller's favor

10.4 Strike Expiration

Strikes reset after 24 months without violations. Severe violations may not expire.

10.5 Documentation

All enforcement actions documented and communicated via email and Dashboard with date, Content involved, violation nature, evidence, enforcement action, commission effect, appeal rights.

11. COMPREHENSIVE INDEMNIFICATION

11.1 Seller Indemnifies Printsyde – REVISED FOR MERCHANT-OF-RECORD

Seller shall indemnify, defend, and hold harmless Printsyde, affiliates, officers, directors, employees, Payment Processors, Fulfillment Partners from ALL claims, damages, losses, costs (including attorneys fees) arising from:

IP infringement (actual or alleged) by Seller Content or design
Breach of Terms or policies
Violation of laws by Seller
Product defects caused by Seller design or content (beyond normal manufacturing tolerances)
Fraud, negligence, misconduct by Seller
Seller misrepresentation (accuracy of product descriptions, digital file specifications)
Payment processor/regulatory actions triggered by Seller violations
Violation of third-party rights by Seller

Exception: No indemnification for Printsyde's gross negligence, willful misconduct, or fraud.

IMPORTANT CLARIFICATION – Merchant-of-Record Responsibility:

Printsyde, as merchant-of-record, remains responsible to customers for:

Manufacturing defects within normal industry tolerances (separate from Seller indemnification)
Quality standards met (Section 5.3)
Order fulfillment and customer service (Section 3.3)
Refund processing (Section 5.7)
Product returns (Section 5.5)

Seller indemnification applies ONLY to defects or issues caused by Seller's design, content, misrepresentation, or violations. Seller does not indemnify Printsyde for manufacturing issues unrelated to Seller's content (e.g., fulfillment partner manufacturing defects beyond industry standards).

11.2 Defense Control

Printsyde has sole right to:

Select legal counsel
Direct defense strategy
Control settlement negotiations
Approve all settlements

Seller must:

· Cooperate fully
· Provide documents/information (48-hour response during proceedings)
· Make Seller available for depositions/testimony
· NOT settle or admit liability without consent

Failure to cooperate: Material breach, forfeiture of defenses, immediate liability, Account termination.

11.3 Payment & Offset

Direct payment: Reimburse within 30 days of demand.

Automatic offset: Self-executing, no notice required. Printsyde may offset costs from pending commissions, available commissions, future commissions, any amounts payable.

Documentation: Written notice within 10 days after offset with itemized statement.

Excess liability: If costs exceed commissions, Seller remains fully liable. Printsyde may pursue collection through legal proceedings, security interests, collection agencies. Seller responsible for all collection costs.

No limitation: Indemnification NOT limited to commission balances or any dollar cap.

11.4 Survival

Indemnification survives Account termination for the longer of 3 years OR applicable statute of limitations. Indefinite survival for ongoing claims.

12. WARRANTIES & DISCLAIMERS

12.1 Printsyde's Responsibilities as Merchant-of-Record

AS THE SELLER TO CUSTOMERS, PRINTSYDE IS RESPONSIBLE FOR:

(a) Product Quality – Physical Products:

Manufactured to specifications
Free from manufacturing defects
Matching product descriptions and previews
Remedy for defects per Section 5.5 (replacement or refund)

(b) Product Quality – Digital Products:

Files functional and non-corrupted
Matching technical specifications disclosed
Accessible download delivery
Remedy for technical failures per Section 6.5

(c) Order Fulfillment:

Processing valid orders
Coordinating manufacturing and delivery
Providing tracking information
Replacing lost or damaged shipments

(d) Refunds and Returns:

Processing approved refunds within 5–10 business days to original payment method
If refund not received after 10 business days: investigating with Payment Processor and resolving within 3 business days
Printsyde remains fully responsible for refund delivery to customer regardless of Payment Processor processing delays or errors. Payment Processor technical issues may affect timing but do NOT eliminate Printsyde's obligation.

(e) Customer Service:

·Responding to inquiries within 24–48 hours
·Resolving order issues and disputes
·Providing support for technical delivery problems

(f) Statutory Consumer Rights:

UK Consumer Rights Act 2015 compliance
Australian Consumer Law compliance
Cannot disclaim these statutory obligations

12.2 Limitations on Printsyde's Responsibilities

PRINTSYDE IS NOT RESPONSIBLE FOR:

(a) Third-Party Service Failures (beyond Printsyde's reasonable control):

Payment Processor outages, delays, or errors — but Printsyde remains responsible to customer for refund delivery (see 12.1d)
Fulfillment Partner manufacturing defects beyond industry standards — but Printsyde will replace or refund per Section 5.5
Shipping carrier delays, loss, or damage — but Printsyde will replace or refund per Section 5.5

· Exception: Printsyde IS responsible for investigating and pursuing remedies against third parties on behalf of customer

(b) Seller Content Violations:

IP infringement by Sellers (Sellers indemnify Printsyde, Section 11)
Accuracy of Seller-provided product descriptions
Quality of Seller design files for Physical Products

(c) Customer Actions:

Incorrect shipping addresses provided by Customer
Customer refusal to pay customs/import fees
Customer damage to products after delivery
Customer failure to download Digital Products within access period

12.3 Platform AS IS Disclaimer

Platform functionality (website, apps, search, tools) provided AS IS without warranty of uninterrupted service, error-free operation, specific results.

DOES NOT apply to: Product quality, order fulfillment, statutory consumer rights (covered by 12.1 above).

12.4 Product Quality Standards

Physical Products:

Variations within stated tolerances (±5–10% color, ±1–2" size, ±0.5" placement) are acceptable and NOT defects
Manufacturing quality meets industry standards
Major defects: Printsyde replaces or refunds

Digital Products:

Files meet technical specifications as disclosed
Compatibility limited to software listed in product description
User responsible for verifying compatibility before purchase

12.5 No Warranty on Seller Content Accuracy

Printsyde does not pre-screen all Content. No warranty that Seller Content is non-infringing, accurate, or suitable for Customer's intended use.

However: Customers may report violations and Printsyde will investigate.

12.6 Statutory Rights Cannot Be Excluded

UK Consumer Rights Act 2015: Rights unaffected by disclaimers. Faulty goods entitle you to repair, replacement, or refund.

Australia Consumer Law: Guarantees cannot be excluded. Major failures entitle you to remedies.

13. LIMITATION OF LIABILITY

13.1 Scope of Application

This Section governs liability between Printsyde and Platform Users.

For Sellers: Limitations in this Section apply to all Seller claims against Printsyde.
For Customers: Printsyde, as merchant-of-record, maintains separate liability for product quality, order fulfillment, and customer service (Sections 5 & 6). Customer statutory rights under UK Consumer Rights Act 2015 and Australian Consumer Law cannot be excluded.

13.2 Liability Cap – For Sellers

To the maximum extent permitted by law, Printsyde's total aggregate liability to Seller for all claims arising from this Agreement or Platform use shall not exceed the GREATER of:

(a) Total commissions actually paid to Seller in the twelve (12) months immediately preceding the claim, OR

(b) One Hundred United States Dollars (USD $100)

This limitation applies regardless of legal theory (breach of contract, tort including negligence, strict liability, or any other basis).

13.3 Excluded Damages – All Users

To the maximum extent permitted by law, Printsyde shall NOT be liable for any:

(a) Indirect, Incidental, or Consequential Damages:

Lost profits, revenue, or sales
Loss of business opportunity or goodwill
Business interruption
Cost of substitute goods or services

(b) Special or Punitive Damages:

Statutory damages, punitive damages, exemplary damages

(c) Data and Information:

Loss of data or information
Corruption of files

(d) Third-Party Claims:

· Damages arising from third-party claims against User

This exclusion applies even if Printsyde was advised of the possibility of such damages, a remedy fails of its essential purpose, or damages were foreseeable.

13.4 Specific Limitations by Context – CORRECTED

(a) Third-Party Service Failures:

· Printsyde NOT liable for Payment Processor outages, delays, or errors — but Printsyde remains responsible to customers for refunds per Section 12.1(d). Printsyde may pursue remedies against Payment Processor separately while maintaining customer-facing refund obligations.

Fulfillment Partner manufacturing issues beyond industry standards — but Printsyde will replace/refund per Section 5.5
Shipping carrier delays, loss, or damage — but Printsyde will replace/refund per Section 5.5
Payment Processor refund processing delays — but Printsyde will investigate and assist per Section 5.7

(b) Digital Products:

·Printsyde NOT liable for data loss after 30-day download period expires
·Compatibility issues with software not listed as compatible
·User's inability to use files due to lack of knowledge/software
·User's computer or technical limitations

(c) Seller Content:

·Printsyde NOT liable for accuracy of Seller-provided product descriptions
·Quality of Seller design files
·IP infringement by Sellers (Sellers indemnify Printsyde per Section 11)

(d) Platform Functionality:

Platform website, apps, tools provided AS IS without warranty of uninterrupted service, error-free operation, specific results
DOES NOT apply to Product quality, order fulfillment, statutory consumer rights

13.5 Exceptions – Liability CANNOT Be Limited

The limitations in this Section 13 do NOT apply to:

Death or Personal Injury caused by Printsyde's negligence
Fraud or Fraudulent Misrepresentation by Printsyde
Gross Negligence or Willful Misconduct by Printsyde
Consumer Protection Laws – Any liability that cannot be excluded under applicable consumer protection laws
Statutory Rights:
· UK Consumer Rights Act 2015 rights
· Australia Consumer Law guarantees
· Other mandatory consumer rights in User's jurisdiction
(f) Printsyde's Indemnification Obligations – Any indemnification Printsyde owes to Sellers (if any)
(g) Any Other Non-Excludable Liability under applicable law in User's jurisdiction

13.6 Customer Liability Clarification – Merchant-of-Record Status

For clarity, Printsyde, as merchant-of-record for all customer transactions, remains responsible to Customers for:

(a) Product Quality:

Physical Products: Manufactured to specifications, free from defects
Digital Products: Functional files matching technical specifications

(b) Order Fulfillment:

Processing valid orders
Coordinating manufacturing and delivery
Providing tracking information
Replacing lost or damaged shipments

(c) Refunds and Returns:

Processing approved refunds per Sections 5.5 and 6.5
Investigating refund delays per Section 5.7
Honoring statutory consumer rights

(d) Customer Service:

Responding to inquiries within 24–48 hours
Resolving order issues and disputes

These customer liabilities are NOT subject to the limitations in Section 13.2–13.4 above. However, Sellers remain subject to indemnification obligations under Section 11 for claims arising from Seller Content or conduct that causes customer issues.

13.7 Basis of Bargain

Users acknowledge and agree:

The limitations and exclusions in this Section reflect a reasonable allocation of risk between Printsyde and Users
Printsyde's pricing, commission structure, and availability of the Platform are based on these limitations
These limitations apply even if any remedy in this Agreement fails of its essential purpose
These limitations are an essential basis of the bargain between Printsyde and Users. Without these limitations, Printsyde could not offer the Platform at current pricing and terms.

13.8 Geographic Variations and Severability

If any provision of this Section 13 is held invalid, unenforceable, or contrary to law in any jurisdiction:

That provision shall be reformed to the minimum extent necessary to make it valid and enforceable in that jurisdiction
If reformation is not possible, the provision shall be severed only in that jurisdiction
The remaining provisions of this Section 13 remain in full force and effect
Validity and enforceability in other jurisdictions is not affected

Example: If a court in Australia finds the liability cap in Section 13.2 unenforceable for Australian Sellers, that cap is severed for Australian Sellers only, but remains enforceable for Sellers in other jurisdictions.

13.9 Survival

The provisions of this Section 13 shall survive termination of this Agreement and continue to apply to any claims arising from the relationship between Printsyde and Users, whether such claims arise before or after termination.

14. DISPUTE RESOLUTION

14.1 How to Resolve Issues

For Customers:

STEP 1: Contact Customer Service

Email: customerservice@printsyde.com with Order number, description of problem, photos/evidence if applicable
Response time: 24–48 hours during business days

STEP 2: Escalate if Unresolved

If not resolved within 7 days, request manager escalation in your email
Manager will review and respond within 3 business days

STEP 3: Executive Review

If still unresolved after 30 days, email legal@printsyde.com for executive review
Response within 10 business days

STEP 4: External Options

File dispute with your payment method (PayPal Resolution Center or credit card)
Contact consumer protection agency in your country
Pursue legal action per Sections 14.2–14.3 below

We commit to good faith resolution. Most issues resolve at Step 1 or 2.

14.2 Governing Law

These Terms and all transactions processed through the OneF platform are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to conflict of law principles.

Your order will be processed in accordance with Hong Kong law.

Consumer Protection: Nothing in these Terms limits your mandatory consumer rights under:

- Hong Kong Consumer Goods Safety Ordinance (Cap. 456)

- Hong Kong Trade Descriptions Ordinance (Cap. 362)

- Or consumer protection laws in your jurisdiction

For customers in other jurisdictions, this governing law does not affect your statutory consumer rights under the laws applicable in your country of residence.

14.3 Jurisdiction – Exclusive Venue

All disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.

14.4 Binding Arbitration

Alternatively, at Printsyde's election, any dispute may be resolved by final and binding arbitration administered by the Singapore International Arbitration Centre (SIAC) under its Rules.

Alternatively, at OneF's election, any dispute may be resolved by final and binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its Rules.
Arbitration terms: Location: Hong Kong or conducted online
Language: English Arbitrator: Sole arbitrator with expertise in commercial and intellectual property matters

14.5 Injunctive Relief for IP Rights

Notwithstanding Sections 14.3 and 14.4, Printsyde may seek injunctive or equitable relief in any U.S. federal or state court to prevent or enjoin:

Intellectual property infringement
Breach of confidentiality
Security threats

This does not require posting bond or security.

14.6 Class Action & Jury Trial Waiver

To the maximum extent permitted by law, you and Printsyde each waive:

Right to trial by jury
Right to participate in class, collective, or representative proceedings

Disputes must be brought individually.

Note: This waiver may not be enforceable in some jurisdictions (EU, Australia). If unenforceable in your jurisdiction, this Section 14.6 does not apply to you.

14.7 Cost Allocation & Attorneys Fees

Each party bears its own costs of arbitration or court proceedings unless otherwise ordered by the arbitrator or court.

Exception: In IP or confidentiality disputes, the prevailing party recovers reasonable attorneys fees and costs.

14.8 Chargeback Request

Before filing a chargeback with your bank or credit card company, please attempt resolution through Section 14.1 for at least 10 business days, except for:

Unauthorized transactions (fraud)
Printsyde not responding within 7 days
Emergency situations

Why: Chargebacks cost both parties fees and take longer. Direct resolution is faster.

Your rights: This does NOT prevent you from filing a chargeback if legitimate resolution attempts fail.

15. FORCE MAJEURE – CRITICAL CORRECTION

Printsyde shall not be held liable for failure to perform obligations under these Terms due to events beyond Printsyde's reasonable control, including but not limited to:

Acts of God (natural disasters, earthquakes, floods)
War, government action, pandemic
Internet infrastructure failures
Significant telecommunications infrastructure failures

CRITICAL CLARIFICATION – DOES NOT Eliminate Merchant-of-Record Obligations:

Force Majeure applies to Platform availability and service delivery timelines, but does NOT eliminate Printsyde's obligations for:

Refunds: Printsyde remains responsible to process refunds to customers within 5–10 business days per Section 5.7 and Section 12.1(d), even if Payment Processor experiences delays or service interruptions. Printsyde may pursue remedies against Payment Processor separately, but cannot disclaim customer-facing refund obligations.
Product Quality: Printsyde remains responsible for manufacturing defects, order fulfillment, and customer service as stated in Sections 12.1 and Section 5.
Statutory Consumer Rights: Force Majeure cannot override statutory consumer protections under UK Consumer Rights Act 2015, Australian Consumer Law, or equivalent laws in Customer's jurisdiction.
Indemnification: Seller indemnification obligations under Section 11 survive Force Majeure events.

Example: If PayPal or a Fulfillment Partner experiences a service outage, Printsyde cannot use Force Majeure to disclaim responsibility to customers for delayed refunds or order delivery. Printsyde must use reasonable efforts to resolve the issue and remain liable to customer for completion within reasonable timeframes, while pursuing remedies against the service provider.

16. GENERAL PROVISIONS

Entire Agreement: These Terms, Seller Agreement, Privacy Policy, DMCA Policy constitute the entire agreement.
Severability: Invalid provisions severed; remainder enforced.
No Waiver: Failure to enforce is not a waiver.
Assignment: Printsyde may assign. Users may not.
Independent Contractors: Sellers are NOT employees, partners, agents.
Notices: legal@printsyde.com for Printsyde. Email to registered address for Users.
Survival: Indemnification, liability limits, IP licenses, fulfilled orders, payment obligations, dispute resolution survive termination.

17. CONTACT INFORMATION

Customer Support:

Email: customerservice@printsyde.com (primary, fastest)
Phone: +1 307 995-8067 (9 AM–6 PM ICT / 7 PM–4 AM PDT)

Legal & DMCA:

Email: legal@printsyde.com

Registered Offices:

Hongkong: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
USA: 2232 Dell Range Blvd, Cheyenne, WY 82009

Operations Office:

Vietnam: A30-X3, 44 Nguyen Co Thach, Tu Liem, Hanoi 100000

ACKNOWLEDGMENT

BY USING PRINTSYDE, YOU AGREE TO THESE TERMS.

END OF TERMS OF SERVICE