Return & Exchange Policy

Last Updated: January 18, 2026

Applies to: All Printsyde customers globally

By placing an order with Printsyde, you agree to this Returns & Exchanges Policy, our Shipping Policy, Terms of Service , and Privacy Policy .

1. Policy Overview

Covers both physical print-on-demand products and instant-delivery digital downloads.

Printsyde is the merchant-of-record and responsible for product quality, fulfillment, and customer service for all orders.

Contact:

1. Email (primary): customerservice@printsyde.com
2. Phone: +1 (307) 995-8067 (9AM–6PM ICT / 7PM–4AM PDT)
3. Standard response time: 24–48 business hours.

2. Physical Products

Return window:

1. 30 days from delivery date (per carrier tracking).
2. After 30 days, all sales are final except where mandatory consumer laws require otherwise.

Eligible for full refund or free replacement with free return shipping when:

1. Manufacturing defects (print flaws, fabric defects, quality issues) are shown with clear photos/videos.
2. Wrong item, size, or color is shipped compared to your order confirmation.
3. Shipping damage makes the item unusable and is reported with photos within 48 hours of delivery.
4. Package is confirmed lost by the carrier (no delivery scan after a reasonable investigation period).

Not eligible for return (except where law requires):

1. Change of mind or no longer wanting the product.
2. DO NOT provide clear photos or videos evidence of dectect items.
3. Customer ordering errors (wrong size/color) or subjective dissatisfaction without a defect.
4. Minor variations within normal POD tolerance (about 5–10% color, 1–2 inches sizing, up to 0.5 inch print placement).
5. Personalized/custom items, or items that are used, washed, or missing original packaging and tags.

Return process:

1. Email customerservice@printsyde.com with subject “Return Request – Order #[Number]”.
2. Include order number, clear photos/videos, and a brief description of the issue.
3. Most approved cases do not require you to ship the item back; if a return is required, Printsyde provides a prepaid label for cases it is responsible for, and you must ship within 7 days.

Return shipping costs:

1. Printsyde pays for defective, incorrect, damaged-in-transit, or lost items.
2. Customer pays (if a return is exceptionally accepted) where the issue is customer error; change-of-mind returns are generally not accepted for made-to-order items.

Exchanges:

1. No direct exchanges due to print-on-demand manufacturing.
2. Options:
3. Return and reorder: refund for the original (if eligible) and place a new order.
4. Keep and discount: in selected cases, keep the original item and receive a discount code for a replacement.
5. Defective items: free replacement without requiring a return in most cases.

Refunds:

1. For Printsyde’s error, product price, original shipping, and any approved return shipping are refunded.
2. For customer error (where Printsyde agrees to accept a return), only the product price is refunded; original shipping and return shipping are not refunded.
3. Refunds are processed to the original payment method within about 5–10 business days after approval; if not visible after 10 days, contact customer service so Printsyde can trace the transaction with the payment processor.

3. Digital Products

Nature of digital products:

1. Instant-access downloadable files with no physical shipping or manufacturing.
2. Purchase grants a license to use the content; ownership of intellectual property remains with the rights holder.

Refund policy:

1. All sales are final once the download link is accessed, because digital files cannot be “returned” and you retain a copy.
2. Exceptions (refund or replacement may be provided if reported within 30 days of purchase):
3. Corrupted files or files that cannot be opened.
4. Content that is significantly different from the product description.
5. Technical delivery failures where you cannot access the download after reasonable troubleshooting.
6. File format mismatch where the file delivered does not match the format listed.

Not refundable:

1. Change of mind after accessing the download link.
2. Compatibility issues where software requirements were clearly listed.
3. User error, lack of technical knowledge, or not using the files after download.
4. Customer device, storage, or internet limitations.

Troubleshooting before a refund request:

1. Check spam/junk folders for the download email.
2. Log in to your Printsyde account → “My Purchases” → download again.
3. Try a different browser and temporarily disable VPN or ad blockers.
4. Confirm a stable internet connection.
5. If still unresolved after about 10 minutes, email customerservice@printsyde.com with your order number, screenshot of any error, and your browser/device details for a fresh link and support (typically within 24 hours).

Download access period:

1. Email download link is normally active for 72 hours from purchase.
2. Account dashboard access is normally active for 30 days from purchase.
3. After 30 days, you may request a one-time link extension at Printsyde’s discretion; customers remain responsible for securely storing downloaded files and Printsyde is not responsible for data loss after the access period.

4. Shipping, Addresses, and Special Situations

Refused packages: Printsyde is not responsible when a package is refused by the customer. Original shipping, return shipping, and any reshipment fees are the customer’s responsibility; no refund is issued for refused packages.​

Incorrect or incomplete addresses: Customers are responsible for providing a complete and accurate shipping address (including apartment/suite numbers, correct postal codes, and business names where applicable). If a package is returned or undeliverable due to address errors, return shipping and any reshipment costs are the customer’s responsibility, and the original order is generally not eligible for a refund.​

Returned to sender despite instructions: If the carrier or Printsyde operations team notifies you via email to contact the local delivery agent for collection, rescheduling, or correction (e.g., due to address issues), and you fail to respond or act within the specified timeframe (typically 3-5 days), resulting in "return to sender," no refund will be issued. Reshipment, if requested, is at your full cost including any additional duties/fees.​

Address changes:

1. Within 12 hours of placing the order: Printsyde will attempt to update the address at no additional cost if production and fulfillment have not progressed too far.
2. After 12 hours but before shipment: Printsyde cannot guarantee address changes but will make reasonable efforts to assist; if the address cannot be changed, the order will ship to the original address.
3. After shipment: the address cannot be changed; customers may contact the local carrier directly to request a manual delivery adjustment where the carrier allows it. Any corrections must otherwise follow the normal return and refund process if the package cannot be delivered.​

Lost, damaged, or “delivered but not received”:

1. Lost: if tracking shows no movement or no delivery after the expected delivery window, contact Printsyde; Printsyde will work with the carrier and offer a replacement or refund once loss is confirmed.
2. Damaged: report within 48 hours of delivery with photos of the package and the product; Printsyde will provide a replacement or refund at no additional cost.
3. Marked “delivered” but not received: contact customer service promptly so Printsyde can investigate with the carrier; Printsyde is not responsible for theft or loss after confirmed carrier delivery.​

Shipping delays: Delivery dates are estimates, not guarantees, and may be longer during holidays or peak seasons. No refunds are issued solely for carrier delays, but Printsyde will assist with tracking and will treat truly lost shipments as eligible for replacement or refund. Expedited shipping reduces transit time only and does not shorten production time.​

5. Legal Rights, Compliance, and Governance

Jurisdiction-specific consumer rights:

1. United States: baseline policy in this document applies in addition to any applicable state consumer protection laws.
2. United Kingdom: nothing in this policy limits statutory rights under the Consumer Rights Act 2015; faulty goods and faulty digital content may entitle you to repair, replacement, refund, or price reduction as required by law.
3. European Union: distance selling and digital content rules (including any cooling-off rights and waiver requirements) apply where mandatory; Printsyde will honor applicable EU consumer law.
4. Australia: Australian Consumer Law guarantees cannot be excluded; for major failures, you are entitled to a replacement or refund and may be entitled to compensation for reasonably foreseeable loss or damage.
5. Canada: provincial consumer protection rules (including any cooling-off periods, hidden defect remedies, and disclosure standards) apply in addition to this policy.

Customs and duties (international orders):

1. The customer is the importer of record and is responsible for customs duties, import taxes, VAT/GST, and brokerage fees, which are not included in product prices or Printsyde shipping charges.
2. Refunds are not provided where a shipment is returned or abandoned because the customer refuses to pay customs or import charges.

Fraud prevention and abuse:

1. Printsyde may request additional photos or documentation, inspect returned items, deny returns that show signs of use or abuse, and refuse service to accounts with excessive or suspicious return patterns.
2. For any approved non-defective return, items must be unworn, unwashed, unused, in original packaging with tags, returned within the specified timeframe, and in resellable condition.

Policy updates and governing law:

1. Printsyde may modify this policy at any time; changes are effective when posted with an updated “Last Updated” date and apply to future orders.
2. This policy is governed by the laws of Singapore, except where mandatory consumer protection laws of your country require different or additional rights; disputes are handled in line with the Dispute Resolution section of the Terms of Service

For any questions about how this policy applies to your order, contact customerservice@printsyde.com for customer support or legal@printsyde.com for legal and policy inquiries.