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Shipping Policy

Physical Products + Digital Downloads

Last Updated: January 18, 2026

Applies to: All Printsyde customers globally

By placing an order, customers agree to this Shipping Policy, Returns & Exchanges Policy , Refund Policy , Terms of Service , and Privacy Policy . Printsyde acts as merchant-of-record for all transactions.

1. Production & Shipping Time

Physical products are produced on-demand after order placement.

  1. Merchant-of-record: Printsyde manages order processing, manufacturing coordination, shipping, customer service, and resolutions. Designers receive commissions based on sales.
  2. Made-to-order nature: Production begins within 24 hours; cancellations unavailable once started; custom items non-returnable for change of mind.
  3. Production facilities: Third-party partners in United States, Vietnam, and China; selected automatically by product and operations; subject to change.
  4. Production duration: 2–5 business days (Monday–Friday, excluding holidays) for processing, printing, quality control, and carrier handoff; subject to product complexity and volume.
  5. Total delivery estimate: 7–15 business days for U.S. orders (production + transit); estimates only, with peak periods adding 2–5 days.
  6. U.S. regional variations: Within overall estimate; extended for Alaska/Hawaii due to carrier routing and conditions.
  7. Multiple facilities: Orders may ship in separate packages with individual tracking numbers and arrival dates; normal procedure, ineligible for refund.

2. Shipping Coverage

Coverage includes United States and select international locations.

  1. United States: All 50 states, Alaska, Hawaii, territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands); residential, business, most PO Boxes, APO/FPO (pre-order confirmation recommended).
  2. International: United Kingdom and Canada; rates displayed at checkout; expansions planned.
  3. Extended areas: PO Boxes/APO/FPO may incur delays; territories typically 15–25 business days due to logistics.

3. Shipping Costs

Rates apply uniformly to all products.

  1. Standard structure:
  2. First item: $5.95
  3. Additional items: +$3.95 each
  4. Free: Orders of $150 or more
  5. Additional information:
  6. Calculated and displayed at checkout; no hidden charges.
  7. Applicable regardless of product combination.
  8. Exclusions:
  9. Customs duties, import taxes, VAT/GST.
  10. Address correction or redelivery fees charged by carriers.

4. Carriers & Tracking

Tracking provided for transparency.

  1. Carriers utilized: USPS (Ground/Priority Mail) for primary U.S. delivery; international via YunExpress, 4PX, Yanwen, China Post linking to U.S. carriers (USPS, SpeedX, Cainiao, GoFo); selection based on optimization criteria.
  2. Tracking provision: Generated upon production initiation; delivered via email and order dashboard; accessible via carrier websites (e.g., usps.com/track).
  3. Update frequency: Non-real-time; initial scan post-pickup; "pre-shipment/label created" status typical for 2–5 business days; subsequent scans every 1–2 days.
  4. Inactive tracking: Contact customerservice@printsyde.com if no updates after 7 business days for carrier inquiry.
  5. Apparent delivery discrepancies: Verify common locations and tracking details (time, photos); report to customerservice@printsyde.com with evidence; post-scan theft excluded from responsibility.

5. Order Changes & Cancellations (Physical)

Changes limited due to on-demand production.

  1. Verification required: Order number, confirmation email, or payment reference.

Cancellations:

  1. Eligible within 12 hours pre-production for full refund.
  2. Ineligible after 12 hours or production commencement.
  3. Submit to customerservice@printsyde.com; processing 5–10 business days if approved.
  4. Partial orders: Eligible items only; remainder proceeds.

Address changes:

  1. Within 12 hours: Processed at no cost if feasible.
  2. Post-12 hours pre-shipment: Attempted where possible; original address used if unsuccessful.
  3. Post-shipment: Not permitted; customer to coordinate with carrier.

Incorrect addresses:

  1. Customer obligation for completeness (unit, ZIP, business details).
  2. Returns due to errors: Customer liable for return/reshipment; original ineligible for refund.

Returned to sender despite instructions:

If Printsyde operations team or carrier emails you to contact the local delivery agent (e.g., for pickup, rescheduling, or address correction) and you fail to act within the timeframe (typically 3-5 days), resulting in return to sender, customer is fully responsible—no refund, reshipment at your cost including fees.

Refused packages:

  1. Customer responsibility; shipping non-refundable; no product refund (non-resalable custom goods). Recommend acceptance followed by inspection and support contact.

6. Shipping Delays & Carrier Issues (Physical)

Delays managed through investigation; not basis for refund absent loss.

  1. Policy overview: Estimates non-binding; resolutions for confirmed losses only.
  2. Contributing factors: Weather, carrier capacity, customs, peak demand (additional 2–7 days).
  3. Delayed shipments: Monitor tracking; allow 2–3 days; report to customerservice@printsyde.com for escalation.
  4. Distinction: Delayed shipments exhibit activity; lost confirmed after 10+ days inactivity via carrier.

7. Lost, Damaged, or Incorrect Items (Physical)

Structured resolution process available.

  1. Initiation: customerservice@printsyde.com with order number, description, evidence; response 24–48 hours. Escalation: manager (7 days), executive (30 days).
  2. Evidence standards: Order number mandatory; multi-angle photos/videos for condition issues; tracking for transit.
  3. Covered claims: Defects, damage, incorrect items, carrier-confirmed losses; within 30 days.
  4. Excluded: Tolerable variations, selection errors, post-receipt issues, untimely reports.
  5. Resolution timeline: 1–3 business days post-approval (replacement preferred, no return typically; refund alternative).
  6. Refund mechanics: Original method; 5–10 business days appearance; trace upon 10-day delay report.

8. Customer Responsibilities (Physical)

Obligations ensure efficient fulfillment.

  1. Recordkeeping: Retain confirmations, numbers, access; account enables retrieval.
  2. Operational duties: Accurate details; pre-purchase review; timely reporting (48 hours damage, 30 days defects, 10 days lost); tracking monitoring.

9. Digital Delivery Process

Immediate access provided post-purchase.

  1. Mechanism: Secure email link + dashboard; includes specifications, license, receipt.
  2. Duration: Email 72 hours; dashboard 30 days (unlimited access). Extension discretionary post-period; repurchase otherwise.
  3. Specifications: Customer verification of formats/resolution/software required pre-purchase.

10. Download Issues & Technical Support

Resolution for access/quality concerns.

  1. Access failure: Inbox/spam verification; dashboard attempt; browser/VPN adjustments; report with details if unresolved.
  2. Corruption indicators: Non-opening/errors/incompleteness; report for replacement/refund.
  3. Missing content: Listing discrepancy report for fulfillment.
  4. Format error: Confirmed mismatch eligible for correction.

11. Order Changes & Cancellations (Digital)

Governed by instant delivery.

  1. Identification: Order/payment details mandatory.
  2. Post-link generation: Ineligible.
  3. Exceptions: Technical/quality faults; jurisdiction-specific rights preserved.
  4. Processing: 1–3 days approval + 5–10 posting.

12. Customer Responsibilities (Digital)

Requirements for successful receipt.

  1. Documentation: Preserve records; utilize account.
  2. Access management: Download within period; secure storage.
  3. Compatibility: Pre-purchase confirmation.
  4. License adherence: Permitted uses only; prohibitions enforced.

13. Force Majeure & Service Disclaimers

Exclusions for uncontrollable factors.

  1. Scope: Carrier/manufacturing disruptions (physical); infrastructure failures (digital).
  2. Service parameters: Estimates advisory; operational variability.
  3. Liability bounds: Order value maximum; statutory rights intact.

14. Contact & Support

Dedicated channels provided.

  1. Primary: customerservice@printsyde.com; +1 (307) 995-8067 (business hours); 24–48 hours response.
  2. Submission: Order details, product type, issue, evidence, resolution preference.

15. Policy Updates

Printsyde may modify this Shipping Policy at any time.

  1. Significant changes: website posting with last updated time
  2. Minor: Immediate posting.

Continued use after updates constitutes acceptance. Prior orders are grandfathered under original terms. Only the latest version displays publicly (last updated reflects current version); older versions provided upon request to customerservice@printsyde.com.


Last Updated: January 18, 2026

Effective Date: January 18, 2026

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